Have you ever encountered someone who is going through a troubling time (death in the family, serious illness, loss of a job, etc) and felt like you said the wrong thing? I feel like that all of the time!
In 2011, I volunteered at a non-profit that helps women who have survived a sexual assault. As volunteers, we went through an intensive two weekend (40 hours) training before we were allowed to interact with survivors. The main focus of this training was – teaching empathy.